Carol Smith (@carologic) has been conducting UX research to improve the human experience across industries for 20 years and working to improve AI systems since 2015. She is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII). Carol served two terms on the UXPA international board, and is currently an Editor for the UXPA Journal of Usability Studies. She holds an M.S. in HCI from DePaul University and is an active UX community organizer.